Feedback triage

里面有什么

• Feedback: message, customer, theme, urgency, and status
• Replies: your answers, emailed to the customer
• Theme and urgency (AI): tags each message and says why; your team confirms anything urgent
• Urgent alert (automation): posts to Slack if you add a webhook link, otherwise emails your team
• Support portal (app): customers send feedback and see your replies
• Themes dashboard (app): your inbox and the top themes week by week

Get started

1. Share the form or the portal. Embed it or send the link.
2. Connect Slack. Paste a channel's webhook link, or leave it empty for email.

Playbook. The first thing in the project walks you through every step and ticks them off as you go. Delete it once you're done.

Sign-in. Customers sign in with a one-time code sent to their email and see only their own messages. Your team signs in with Teable or a one-time code.

Comes with sample data for a made-up software company, Fieldnote. Every sample email is on example.com, so nothing reaches a real person until you add your own.