Feedback triage
Collect feedback in one place, let AI tag the theme and urgency, and alert your team about anything urgent.
The outcome
Every message is tagged by theme and urgency, urgent ones reach Slack right away, and you see the top themes week by week.
See it working
The template itself, with its sample records. Click around before you use it.
What's inside
Everything below comes working, with sample records, ready for you to reshape.
6 tables
- Product
7 fields
- Team
5 fields
- Customers
4 fields
- Themes
3 fields
- Feedback
19 fields
- Replies
7 fields
4 automations
- Urgent alert
When a record in Feedback meets the conditions
- Reply to customer
When a record is added to Replies
- Form received
When the Feedback form is submitted
- Weekly themes
Every Mon at 08:00
3 apps
- Themes dashboard
An app on top of the tables
- Support portal
An app on top of the tables
- Playbook
An app on top of the tables
Connections
Needs no external accounts.
Automation runs
About 4 runs a month
About this template
In Jocky's words.
What's inside
- Feedback: message, customer, theme, urgency, and status
- Replies: your answers, emailed to the customer
- Theme and urgency (AI): tags each message and says why; your team confirms anything urgent
- Urgent alert (automation): posts to Slack if you add a webhook link, otherwise emails your team
- Support portal (app): customers send feedback and see your replies
- Themes dashboard (app): your inbox and the top themes week by week
Get started
- Share the form or the portal. Embed it or send the link.
- Connect Slack. Paste a channel's webhook link, or leave it empty for email.
Playbook. The first thing in the project walks you through every step and ticks them off as you go. Delete it once you're done.
Sign-in. Customers sign in with a one-time code sent to their email and see only their own messages. Your team signs in with Teable or a one-time code.
Comes with sample data for a made-up software company, Fieldnote. Every sample email is on example.com, so nothing reaches a real person until you add your own.
1 click. 1 sentence. Yours.
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Click Use template on this page. Its 6 tables, 4 automations, and 3 apps open in your Teable already working, with sample records. Nothing to install, nothing to set up.
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Tell Teable AI what's different, the way you'd say it: “Add app store reviews and send bugs to Linear.” It changes the fields, steps, and screens to match.
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Its 4 automations run on their own. You just run the business.
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Start with Feedback triage
1-click to start, 1 sentence to make it fit your business. No developers, and no app every other shop already has. Want help setting it up? Our team can work through it with you.
